Cancellation Policy | The Pink Lake Tiny House

AUGUST SPECIAL – BOOK TWO NIGHTS AND GET A THIRD NIGHT FREE

BOOKINGS

Full payment is required prior to confirmation of a booking. Bookings are required with 48 hours advance notice prior to the intended arrival time. We may be able to accommodate last minute bookings, but these are subject to availability and we suggest these are requested directly by phone.

PAYMENT

We require a full payment to secure the booking. This will be deducted from your credit card after we receive your booking request. Payment via a credit card incurs a 1.5% surcharge. Once payment is received, we will send you a booking confirmation by email within 24 hours and check-in details prior to your intended stay.

CANCELLATION OF BOOKING

Cancellations with advance notice of more than 14 days: we will issue or credit note or offer a full refund minus a $55 handling fee. Cancellations between 7-13 days: we will issue or credit note or offer refund of 50% of the booking amount. Cancellations within 7 days: no refund will be applicable.

No refunds are provided for no-shows or unused nights.

We will make every effort to ensure the property is available as booked. However, the owner reserves the right to make alterations to bookings due to unforeseen or exceptional circumstances.

REFUND

a. No refunds will be made for the stay or service booked but not used or shortened by guests for personal reasons once a stay has commenced.

b. All claims for refunds must be made in writing in accordance with the company’s refunds and exchanges policy.

c. Where the company provides a credit for future travel, the credit must be used within 12 months from the date it is issued by the company.

AMENDMENT FEES

a. The company reserves the right to charge an administration fee of AUD55.00 (incl. GST) for each modification to a booking requested by you

b. Modifications to a booking may result in additional fees being payable, including price difference. You will be notified prior to finalising the modification of any additional fees payable.

Luxurious eco-friendly tiny houses on wheels available for short term stays. The only tiny houses located adjacent a ‘pink lake’ in all of Australia.

BOOKINGS
Bookings for tours require seven days advance notice.
Full payment is required prior to booking confirmation.
Last minute bookings may be possible to accommodate, but subject to availability. For urgent bookings we recommend you call us.

PAYMENT
We require a full payment to secure the booking. This will be deducted from your credit card after we receive your booking request. Payment via a credit card will incur a 1.5% surcharge. Once payment is received we will send an email confirmation of your booking.

CANCELLATIONS
100% refund for any cancellations made due to Government restrictions imposed to prevent the spread of Covid-19.
Cancellations with advance notice of more than 14 days: we will issue or credit note or offer a full refund minus a $55 handling fee.
Cancellations between 7-13 days: we will issue or credit note or offer a refund of 50% of the booking amount.
Cancellations within 7 days or no-show on day of departure: no refund will be applicable.